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Shipping & Returns

Return & Exchange Policy

Your satisfaction is our priority — we make it simple.

At a glance

  • Return window: 30 days from delivery

  • Exchanges: accepted within 30 days

  • Refund method: original payment method

  • Refund time: 5–10 business days

1. Return Eligibility

We accept returns within 30 days of the delivery date. To be eligible, your item must be:

  • Unused and in its original conditionIn

  • its original packaging

  • Accompanied by proof of purchase (order confirmation email)

Not eligible for return:

  • Items that have been used, washed, or altered

  • Items returned after the 30-day window

  • Items marked as final sale at the time of purchase

If your item arrived damaged or defective, see Section 4 — we will always make it right.

2. How to Start a Return

  1. Email support@damalyh.com with your order number and reason for return.

  2. We will send return instructions within 2 business days

  3. Pack the item securely and ship it using a trackable method to the address we provide.

  4. Once received and inspected, your refund will be processed within 5–10 business days.

Do not send items back without contacting us first — unauthorized returns may not be processed.

3. Exchanges

We accept exchanges within 30 days of delivery. The original item must meet the same return eligibility conditions. If the replacement item has a different price, we will charge or refund the difference. Contact us at support@damalyh.com to get started.

4. Damaged or Incorrect Items

If your order arrived damaged, defective, or incorrect:

  • Contact us within 7 days of delivery

  • Include your order number and photos of the item and packaging.

  • We will send a replacement or issue a full refund — your choice.

  • You do not need to return the damaged item in most cases.

5. Return Shipping Costs

Return shipping is the customer's responsibility, except when the item arrived damaged, defective, or incorrect — in those cases we cover all costs. We recommend using a trackable service. Damalyh is not responsible for items lost in return transit.

6. Refunds

Refunds are processed to your original payment method within 5–10 business days after we receive and inspect your return. If you haven't received your refund after 10 business days, check with your bank first, then contact us.

Questions? support@damalyh.com — response within 2 business days.

Shipping Policy

Everything you need to know about getting your order to your door.

At a glance

  • Processing time: 1–3 business days

  • Delivery time: 3–10 business days

  • Ships to: United States only

  • Shipping cost: Calculated at checkout

1. Order Processing

After your order is placed, our team processes it within 1–3 business days. During this time, your order is verified, packaged, and handed off to our shipping partner.You will receive a confirmation email when your order is placed and a second email with your tracking number once it ships.Orders placed on weekends or U.S. public holidays will begin processing on the next business day.

2. Delivery Timeframes

Standard shipping: 3–10 business days — tracking included.Total estimated time from order to delivery: 4–13 business days (processing + shipping).

3. Shipping Costs

Shipping costs are calculated based on your delivery address and order weight, and will be displayed clearly at checkout before you complete your purchase. No surprise fees.

4. Order Tracking

Once your order ships, you will receive an email with your tracking number.Tracking updates may take up to 48 hours to appear after the shipping email is sentIf tracking hasn't updated in 5 business days, please contact us

5. Delays & Exceptions

Some situations are outside our control: weather events, carrier delays during peak seasons, incorrect address at checkout, or customs processing. If your order is significantly delayed, reach out and we will resolve it as quickly as possible.

6. Lost or Undelivered Packages

If tracking shows "delivered" but you haven't received your package:

  • Check around your property and with neighbors

  • Wait 24 hours — carriers sometimes mark packages as delivered early

  • Contact us if the package is still missing

If your package is confirmed lost in transit, we will send a replacement or issue a full refund.

7. Incorrect Address

Please double-check your address before placing your order. Contact us within 24 hours if you notice an error. Damalyh is not responsible for packages delivered to an incorrect address provided by the customer.

Questions? support@damalyh.com — response within 2 business days.

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