top of page

Shipping & Returns

Shipping Policy

Thank you for shopping at Damalyh. We are dedicated to delivering our smart organization and home decor products directly to your doorstep with care and efficiency.

Please find our shipping details below:

1. Delivery Areas & Rates

  • Coverage: We proudly ship to all residential and business addresses across the United Kingdom.

  • Shipping Fee: We are delighted to offer Free Standard Shipping on all orders across the UK, with no minimum purchase required.

2. Processing & Delivery Times

To ensure you receive the best value and quality, we partner with trusted international suppliers.

  • Order Processing: Once your order is placed, it takes 1 to 3 business days to process, pack, and hand it over to the courier. You will receive a confirmation email as soon as your order is verified.

  • Estimated Delivery Time: After the processing period, standard delivery to the UK typically takes between 5 to 10 business days.

Please note: Delivery times may vary slightly during peak holiday seasons or exceptional courier delays, but we always work closely with our partners to get your items to you as quickly as possible.

3. Order Tracking

We believe in full transparency.

  • As soon as your package is dispatched, we will send you a Shipping Confirmation Email containing your unique tracking number and a link to follow your journey.

  • Please allow 24-48 hours for the tracking information to update on the courier's system.

4. Duties & Taxes

  • All orders shipped to the UK include VAT and any applicable import duties. You will not be charged any hidden fees or extra costs upon delivery. The price you see at checkout is the final price you pay.

Return & Exchange Policy

At Damalyh, we want you to be completely delighted with your purchase. If for any reason you are not entirely satisfied with your order, we are here to help make things right.

Our return and exchange policy is designed to give you peace of mind while shopping with us:

1. 14-Day Return Window

  • In accordance with UK consumer regulations, you have 14 days from the date you receive your item to request a return or an exchange.

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. How to Initiate a Return

  • Do not send your purchase back to the sender's address on the package. Because we work with global logistical partners, returns must be processed through our official customer care support.

  • To start a return, please email us at damalyh.support@gmail.com with your Order Number and the reason for the return.

  • If your item arrived damaged or defective, please attach a clear photo or short video of the issue so our team can fast-track a replacement or full refund for you.

3. Return Shipping Costs

  • If you are returning an item due to a change of mind, you will be responsible for paying the return shipping costs. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

  • If the return is due to our error (e.g., damaged, defective, or incorrect item received), Damalyh will cover the costs, and a prepaid label or full solution will be provided.

4. Refunds & Processing

  • Once your return is received and inspected, we will send you an email to notify you that we have received your item.

  • If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within 5 to 10 business days, depending on your bank.

bottom of page