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Store Policy

Customer Care

At Damalyh, our community is at the heart of everything we do. We don’t just want to provide you with smart organisation and elegant home products; we want to ensure your shopping journey with us is seamless, inspiring, and joyful.

Our commitment to you is built on three simple promises:

1. Attentive & Human Support

We believe in real connections. When you reach out to us, you won’t be chatting with an automated robot that doesn't understand your needs. Our dedicated customer care team personally reads and replies to every single message. Whether you need advice on which storage jar size to choose, help tracking a parcel, or assistance with a return, we are here to listen and help.

2. Honest & Transparent Communication

We value your time and your trust. That is why we are always upfront about our processing times, delivery windows, and store policies. If a delivery ever takes an unexpected turn due to courier delays, or if you encounter any issues with your order, we promise to communicate clearly and find a fair solution immediately.

3. Continuous Quality

Every product in our curated collection is selected with your daily routines in mind. We want to help you create a harmonious, stress-free home sanctuary. Your feedback is what drives us forward—if there is ever a product you wish to see in our shop, or a way we can improve our service, our ears are always open.

How to Reach Our Team

To ensure every inquiry is handled with the highest level of care, our customer support is managed exclusively via email. This allows us to keep a detailed history of your orders and assist you as thoroughly as possible.

  • Email Us: damalyh.support@gmail.com

  • Operating Hours: Monday to Friday, 9:00 am – 5:00 pm (GMT)

  • Our Promise: We aim to review and respond to all messages within 24 to 48 business hours.

If you are emailing about an existing order, please include your Order Number in the subject line so we can fast-track our response for you.

Thank you for bringing Damalyh into your home!

Privacy & Safety

At Damalyh, we highly value the trust you place in us when sharing your personal information. Protecting your privacy and ensuring your data remains completely secure is one of our top priorities.

This policy outlines how we collect, use, and safeguard your information when you visit and shop at our store.

1. Secure Payments & Data Encryption

Your financial security is non-negotiable.

  • Our online store is hosted on the Wix platform, which utilizes industry-standard SSL (Secure Sockets Layer) encryption technology to protect all data transmitted during the checkout process.

  • We do not store your credit/debit card details on our servers. All payments are securely processed through certified third-party payment gateways. Your billing information is encrypted and used solely to authorize the transaction for your specific purchase.

2. Information We Collect

To provide a smooth shopping experience, we only collect the essential information necessary to fulfill your orders, which includes:

  • Your name, billing address, and shipping address.

  • Your email address and phone number (used exclusively for order confirmation, shipping tracking updates, and crucial customer support).

  • Non-personal data via internet cookies to analyze website traffic, optimize your browsing experience, and remember items in your shopping cart.

3. How We Use and Share Your Data

We are committed to maintaining your privacy. We never sell, rent, or trade your personal information to third parties. Your data is only shared with trusted service providers strictly necessary to complete your order, such as:

  • Our e-commerce platform and verified secure payment processors.

  • Global fulfillment partners and courier services (to ensure your smart organization products are successfully dispatched and delivered to your UK address).

4. Marketing Communications

  • We will only send you marketing emails or promotional offers if you explicitly opt-in (subscribe) to our newsletter at checkout or on our homepage.

  • You can easily opt-out or unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any marketing email, or by contacting us directly at damalyh.support@gmail.com.

5. Your Rights

Under UK data protection laws, you have the full right to access, correct, or request the permanent deletion of any personal information we hold about you. If you wish to update your details or have your data removed from our store records, please reach out to our team at our official support email.

Payment Methods

Wholesale Inquiries

To ensure we maintain a seamless logistics flow and provide the best possible service, our B2B program operates under the following criteria:

  • Minimum Order Quantity (MOQ): Wholesale pricing applies to bulk orders of the same item or combined collections. Minimum thresholds vary depending on the product type.

  • Shipping & Fulfillment: Bulk orders are managed with reliable, tracked courier services directly to your commercial or business address in the UK.

  • Payment Terms: All bulk orders must be paid in full prior to processing and dispatch.

How to Apply

To receive a custom quote or request our digital catalog, please reach out to our team at damalyh.support@gmail.com with the subject line "Wholesale Inquiry - [Your Business Name]".

In your email, please include the following details so we can assist you promptly:

  1. Your Full Name and Business Name.

  2. Your Location (City/Region within the UK).

  3. The specific products or categories you are interested in.

  4. Estimated quantities required and your ideal delivery timeline.

Our dedicated team will review your application and get back to you with custom pricing and options within 2 to 3 business days.

Payment Methods

To ensure a smooth and secure shopping experience, Damalyh offers a variety of trusted payment options at checkout. All transactions are fully encrypted and processed with the highest security standards.

💳 Credit / Debit Cards

We accept all major international credit and debit cards, including:

  • Visa

  • Mastercard

  • Maestro

  • American Express

🅿️ PayPal

Shop with ultimate peace of mind. You can complete your purchase securely in just a few clicks using your PayPal account, enjoying their full buyer protection.

🔒 Secure Checkout Guarantee

Please note that we do not store your card details or financial information. All payments are processed through certified, SSL-encrypted gateways to guarantee that your personal data remains 100% safe.

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