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Store Policy

SHIPPING POLICY — DAMALYH

Everything you need to know about getting your order to your door.

At a glance

  • Processing time: 1–3 business days

  • Delivery time: 3–10 business days

  • Ships to: United States only

  • Shipping cost: Calculated at checkout

1. Order Processing

After your order is placed, our team processes it within 1–3 business days. During this time, your order is verified, packaged, and handed off to our shipping partner.

You will receive a confirmation email when your order is placed and a second email with your tracking number once it ships.

Orders placed on weekends or U.S. public holidays will begin processing on the next business day.

2. Delivery Timeframes

Standard shipping: 3–10 business days — tracking included.

Total estimated time from order to delivery: 4–13 business days (processing + shipping).

3. Shipping Costs

Shipping costs are calculated based on your delivery address and order weight, and will be displayed clearly at checkout before you complete your purchase. No surprise fees.

4. Order Tracking

Once your order ships, you will receive an email with your tracking number.

  • Tracking updates may take up to 48 hours to appear after the shipping email is sent

  • If tracking hasn't updated in 5 business days, please contact us

5. Delays & Exceptions

Some situations are outside our control: weather events, carrier delays during peak seasons, incorrect address at checkout, or customs processing. If your order is significantly delayed, reach out and we will resolve it as quickly as possible.

6. Lost or Undelivered Packages

If tracking shows "delivered" but you haven't received your package:

  • Check around your property and with neighbors

  • Wait 24 hours — carriers sometimes mark packages as delivered early

  • Contact us if the package is still missing

If your package is confirmed lost in transit, we will send a replacement or issue a full refund.

7. Incorrect Address

Please double-check your address before placing your order. Contact us within 24 hours if you notice an error. Damalyh is not responsible for packages delivered to an incorrect address provided by the customer.

Questions? support@damalyh.com — response within 2 business days.

Privacy & Safety —DAMALYH
 

Last updated: June 2026

At Damalyh, your privacy is as important to us as the quality of our products. This policy explains what information we collect, how we use it, and how we protect it. By using our website and placing orders, you agree to the practices described below.

1. Information We Collect

When you visit our store or place an order, we may collect the following types of information:

  • Personal identification: name, email address, phone number

  • Shipping information: delivery address, city, state, ZIP code

  • Payment details: processed securely by Stripe — we never store card numbers

  • Browsing data: pages visited, time on site, referring URLs, device and browser type

  • Communications: messages sent to our support team

2. How We Use Your Information

Your data is used exclusively to provide you with the best possible shopping experience:

  • Process and fulfill your orders

  • Send order confirmations and shipping updates

  • Respond to customer service inquiries

  • Improve our website and product offerings

  • Send promotional emails — only if you have opted in

  • Comply with legal obligations

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

3. Sharing With Third Parties

To operate our store, we work with trusted service providers who may have limited access to your data solely to perform specific functions:

  • Shipping and logistics partners — to deliver your order

  • Payment processing (Stripe) — to handle all transactions securely and in compliance with PCI-DSS standards

  • Platform providers (Wix) — to host and run our storefront

  • Analytics tools (e.g. Google Analytics) — to understand site traffic

  • Email marketing platforms — only for subscribers who opted in

All third parties are contractually required to keep your information confidential and use it only for the services they provide to Damalyh.

4. Payment Security

Your financial security is our highest priority. All transactions on Damalyh are processed by Stripe, one of the world's most trusted and secure payment platforms.

Your payment is protected by:

  • SSL (Secure Socket Layer) encryption across all pages

  • PCI-DSS Level 1 certification — the highest level of payment security available

  • Stripe's advanced fraud detection and prevention systems

  • We never store, see, or have access to your full credit card number — all payment data goes directly to Stripe's secure servers

  • Supported payment methods: credit and debit cards (Visa, Mastercard, American Express, Discover)

Look for the padlock icon in your browser's address bar — it confirms your connection is encrypted and your data is safe.

5. Cookies

We use cookies — small text files stored on your device — to improve your browsing experience. These include:

  • Essential cookies: required for the site to function (shopping cart, session)

  • Analytics cookies: help us understand how visitors use our site

  • Marketing cookies: used to show relevant ads, only with your consent

You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies may affect your shopping experience.

6. Your Rights

As a customer, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data, subject to legal requirements

  • Opt out of marketing communications at any time

  • Request that we not sell your personal information (in accordance with applicable U.S. state laws)

To exercise any of these rights, please contact us at support@damalyh.com.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including order fulfillment, legal compliance, and dispute resolution. Order records are typically kept for up to 5 years in accordance with financial regulations.

8. Children's Privacy

Damalyh is intended for adults. We do not knowingly collect personal information from individuals under the age of 13. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to remove that information.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our site after any changes constitutes your acceptance of the updated policy.

Questions about this policy? Contact us at support@damalyh.com — we respond within 2 business days.

Payment Methods

TERMS & CONDITIONS — DAMALYH 

Last updated: June 2026

Welcome to Damalyh. By accessing our website and placing an order, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our site.

1. General Information

These Terms & Conditions govern your use of the Damalyh website and the purchase of products through our store. By using this site, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement.

Damalyh operates as an e-commerce store selling home, kitchen, and organization products to customers in the United States.

2. Use of the Website

You agree to use this website only for lawful purposes. You must not:

  • Use the site in any way that violates applicable laws

  • Attempt to gain unauthorized access to any part of the site

  • Reproduce, duplicate, or resell any part of our website without written permission

  • Use automated tools to scrape or extract data from our website

We reserve the right to restrict or terminate access for any user who violates these terms.

3. Products & Pricing

  • Product images are for illustrative purposes — colors may vary slightly due to screen settings

  • All prices are listed in U.S. dollars (USD) and are subject to change without notice

  • We reserve the right to discontinue any product at any time

  • In the event of a pricing error, we reserve the right to cancel the order and issue a full refund

Promotional prices are valid only for the duration of the specified promotion and cannot be applied retroactively.

4. Orders & Payment

  • Orders are confirmed via email after successful payment processing

  • All payments are processed securely through Stripe

  • You agree to provide accurate and complete billing and shipping information

  • We reserve the right to cancel orders that appear fraudulent

Cancellations are accepted within 24 hours of placing the order.

5. Shipping & Delivery

Orders are processed within 1–3 business days and delivered within 3–10 business days after dispatch. Damalyh ships within the United States only. We are not responsible for delays caused by carriers, weather, customs, or incorrect addresses. See our Shipping Policy for full details.

6. Returns & Refunds

Returns are accepted within 30 days of delivery for unused items in original condition. Items that arrive damaged or incorrect will be replaced or fully refunded at no cost. Refunds are issued to the original payment method within 5–10 business days. See our Customer Care page for full details.

7. Intellectual Property

All content on this website — including the Damalyh name, logo, product descriptions, images, and design — is the property of Damalyh and protected by applicable copyright and trademark laws. You may not use any of our content for commercial purposes without prior written consent.

8. Limitation of Liability

Damalyh shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability shall not exceed the amount paid for the specific order in question.

9. Governing Law

These Terms & Conditions are governed by the laws of the United States. Any disputes shall be subject to the jurisdiction of the applicable U.S. courts.

10. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with a revised date. Continued use of the website constitutes acceptance of the updated terms.

Questions? support@damalyh.com — response within 2 business days.

Payment Methods

- Visa (credit & debit)

 - Mastercard (credit & debit)

 - American Express (credit & debit)

 - Discover (credit & debit)

Your Payment Is Fully ProtectedSSL encryption — all pages secured, look for the padlock in your browserPCI-DSS Level 1 — the highest payment security certification available worldwideWe never see your card — details go directly to Stripe's secure serversFraud detection — Stripe monitors every transaction for suspicious activityWe will never ask for your payment details via email or phone. If you receive such a request, please do not respond and contact us immediately.Powered by StripeDamalyh uses Stripe — trusted by millions of businesses worldwide — to process all payments safely and reliably.

CUSTOMER CARE — DAMALYH

We're here to make your experience as smooth as your home looks.

📧 support@damalyh.com — Response within 2 business days.

🕐 Monday – Friday, 9am – 5pm EST1. Orders & ShippingOnce your order is placed, you will receive a confirmation email with your order details.

Orders are typically processed within 1–3 business days.Shipping times to the United States:Standard shipping: 3–10 business daysTracking information will be sent to your email once your order shipsDelays may occur during peak seasons or due to customs processingIf your order hasn't arrived within the estimated timeframe, please contact us and we will investigate immediately.

2. Returns & RefundsYour satisfaction is our priority. If you are not happy with your purchase, we offer: 30-day return window from the date of delivery Items must be unused, in original condition and packagingRefunds are processed within 5–10 business days after we receive the returnReturn shipping costs are the responsibility of the customer unless the item arrived damaged or incorrectTo start a return, email us at support@damalyh.com with your order number and reason for return.

3. Damaged or Incorrect ItemsIf your item arrived damaged, defective, or different from what you ordered:Contact us within 7 days of deliveryInclude your order number and a photo of the itemWe will send a replacement or issue a full refund at no cost to you.

4. Order CancellationsCancellations are accepted within 24 hours of placing the orderAfter 24 hours, the order may already be in processing and cancellation cannot be guaranteedIf the order has already shipped, please follow our return process instead.

5. Frequently Asked QuestionsDo you ship internationally? Currently, Damalyh ships within the United States only.Can I change my shipping address after ordering? Address changes can be requested within 24 hours of placing your order by emailing us immediately. My tracking hasn't updated in a few days — what should I do? Tracking updates can sometimes be delayed in transit. If there is no update after 5 business days, please reach out and we will look into it.How do I know my payment went through? You will receive an order confirmation email right after your purchase. If you don't see it, check your spam folder or contact us.Still have questions? Contact us at support@damalyh.com — we respond within 2 business days.

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